Any business conducting guarding activity to secure a building or site may need trained security staff qualified as security officers who hold a SIA licence. A level 2 award for security officers in the private security industry qualification is required by law for an individual to apply for a SIA-licence to work as a security Officer. Topics include: • the main characteristics of the private security industry • the importance of safe working practices • roles and responsibilities of security officers • issues and procedures relevant to the role of a security officer • how to conduct effective search procedures • queue management • problem-solving techniques when resolving conflict
